This Privacy Policy explains how TensorPrime, LLC collects, uses, and protects information when you use GuitarGranth. We use your information to provide guitar courses, accounts, memberships, payments, support, and platform improvements.
1. Information We Collect
- Account information: name, username, email address, password, avatar, and login details.
- Profile information: optional profile text, phone number, and public profile details you choose to add.
- Learning activity: course enrollments, Gurukul membership access, purchases, progress, and support interactions.
- Payment records: checkout status, payment provider identifiers, invoices, and subscription records. Full card details are handled by payment providers such as Stripe.
- Technical information: browser, device, IP address, logs, cookies, and security verification data.
- Messages: emails, form submissions, and other communications you send to us.
2. How We Use Information
- Create and manage accounts.
- Provide access to courses, memberships, lessons, tabs, notation, and downloads.
- Process purchases, subscriptions, invoices, refunds, and billing support.
- Send service messages, verification emails, purchase confirmations, and support replies.
- Protect the platform from fraud, abuse, spam, and unauthorized access.
- Improve lessons, platform features, reliability, and user experience.
- Comply with legal, tax, accounting, security, and operational obligations.
3. Cookies and Similar Technologies
We use cookies and similar technologies for login sessions, security, preferences, analytics, and core platform functionality. Blocking cookies may prevent parts of the platform from working.
4. Service Providers
We may share information with service providers that help us run the platform, including hosting, email delivery, payment processing, analytics, video hosting, fraud prevention, and support tools. These providers may process information only as needed to provide their services to us.
5. Payments
Payments are processed by third-party payment providers such as Stripe. We receive payment status, checkout, customer, invoice, and subscription identifiers, but we do not store full card numbers.
6. Data Retention
We keep information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and keep accurate business records.
7. Your Choices
You may update account profile details from your profile page. You may also contact us to request access, correction, deletion, or other help with your personal information. Some requests may be limited by legal, security, billing, or operational requirements.
8. Security
We use reasonable safeguards to protect information, but no online service can guarantee perfect security. Please keep your password secure and contact us if you believe your account has been compromised.
9. Children's Privacy
GuitarGranth is not intended for children who cannot lawfully create an account or make purchases without consent from a parent or guardian.
10. Contact
Privacy questions can be sent to hello@guitargranth.com.